Registration Control and Possible Error Messages

If an employee reports that the registration failed or access is impossible, the following points will help to determine the cause:

In SwissSalary Direct:

Check employee details. A date must be entered for the registration date and the email must be confirmed. Otherwise, the registration has not been completed. Did the company enable email verification? Then the registration is only possible using the email address stored in SwissSalary: it must be stored in the Employee Card, otherwise the registration is impossible. The employee should go thought the registration process again. If need be, it is also possible if an employee made a typing error in the username, and then the registration can be repeated with the correct email address.

In SwissSalary:

Add the “SwissSalary rollout date” column to the Employee list and check whether the date is displayed there. It is only displayed when the registration has been completed.

Error message: Invalid registration code:

a new code cannot be generated. It is personalized and remains valid. The employee should try all possible options. For example, it can include an O, which can be both a letter and a zero.

Employee receives no confirmation email:

A confirmation email must be received. If necessary, check the spam folder. The email used by the employee to log on using the intended username can be initiated again. A message appears stating that the confirmation is pending and it is possible to initiate the email again. This confirmation email contains a link, click it and wait until the SwissSalary Direct website opens and the corresponding completion message appears. Pop-up blockers can also cause an error here and prevent the site from opening.

If the email is not received numerous times, the sender address no-reply@swisssalarydirect.ch should be added to the secure addresses.

Registration reset:

Employee registration can be reset. However, only SwissSalary Support can do it. The documents made available before the Unregister process are still available to the employee after a re-registration. The original registration code remains valid as well.