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• KLE – Customer-integrated Service Process from Claim to Provision
  • Introduction to and brief description of the reporting process 
  • Abbreviations and field descriptions
  • Authorizations
• One-time Setup
  • System Requirements
  • KLE Setup Payroll Setup
  • Required fields in the Employee card
  • Salary type management/Salary type assignment
  • Special case of 13th/14th Payday Salary type 
  • Delete and extend SUA certificate
  • Task queue setup
  • KLE claim recording via SwissSalary Direct Self-Service Portal
• Overview of all KLE cases stories 
  • Case Management
• Reporting a new event
  • Progress: Process status - Case accepted - Comments
  • Reporting a new event
  • Event notification without incapacity for work
  • Claim reporting via SwissSalary Direct Self-service Portal
  • KLE case stories in detail
  • Other story parts in detail
  • Claim notification UVG as PDF
  • Claims notification UVG, Sickness & accident card sent via SWS Direct with filing in the dossier
• Adding to, changing reported events
  • Adding to, changing story
  • Transmission logic
  • Medical treatment
  • Transferring daily allowance statement to the Report journal and printing it
  • Creating report (Accident card/Medical record) - Sending as attachment to the in-surer
  • Incapacity to work after minor notification 
  • Incapacity to perform duties - Return to work
  • Sending work incapacity certificate
  • Employer and insurer dialog
  • Closure of the event by the company/Process change
• Notification of relapse
  • Type of relapse
  • Recurrence with the same employer
  • Recurrence when the employer changed
• Special cases
  • Return to work
  • Missing incident report - No contract
  • Multi-employer event
  • Recording salary raise
  • Manual additional payments
  • TimeMachine
  • Changed personal data
  • Accident report with unassigned body area
  • Employee’s resignation
  • Working hours lost
  • Incapacity to work after minor notification 
  • No incapacity to perform duties notwithstanding initial report
  • Reduced wage base due to previous accident or illness
  • Daily allowance refund
  • Calculation of hourly wages with regular working hours
• Search - Filter - Personalize
  • Personalize/Show columns/Infobox
  • Search and filter features
• Other KLE parts under development
  • Further KLE developments
• Frequently asked questions